Order status
Open your KPR store order, review any available tracking, or send the details needed to investigate an order question.
Find your order in three steps
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Sign in with the purchase email
Open your account using the email address used at checkout. Enter the six-digit code sent to that email address; no account password is required.
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Open the relevant order
Review its items and current order information. If tracking is available, follow the carrier link for the latest delivery event.
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Ask about anything the record does not explain
Use the form below for a missing order, an unclear update or a delivery question. Include the original purchase details so KPR can identify the correct record.
If an order is missing
Check the email address on the original order confirmation. An order placed with a different email address may not appear in the account you are viewing.
If you still cannot locate it, send the order number, purchasing channel, purchase email and the question you need answered. For a marketplace or retailer purchase, use that seller's order record and support process.
Keep the original confirmation
The order confirmation and any shipping update contain the information specific to that purchase. A tracking link appears only when tracking has been added to the order.
Ask about an order
Include the order number, where you purchased and the latest tracking event, if one is available.