KPR Customer Care
Help Center
Find help with your order, delivery, returns and account, or get the product and fit information you need before buying.
Contact KPR
Questions about an order, a product or the right fit? Send the details to the KPR team.
Send a message View the contact guideWorkforce purchasing
Plan a team order, discuss distribution, or ask about a custom or OEM project.
KPR for Business Request model documentationCommon questions
A few things to check before you get in touch.
Where can I find my order or delivery update?
Use the order confirmation and tracking information issued for the store or marketplace where the purchase was made. Delivery availability, timing and charges depend on the destination and the options displayed at checkout.
- Have the order number and purchasing channel ready.
- Check the latest carrier tracking event before requesting an update.
- Use the contact form below when the order record does not answer the question.
How do I request a return or size exchange?
Return and exchange eligibility follows the policy and checkout information that applied to the original purchase. Keep the order number, exact model, size and condition details available for review.
- Identify whether the request is a return, size exchange or product concern.
- Do not send footwear before receiving the applicable return instructions.
- Use the contact form below for order-specific review.
Open the return and refund guide for the request steps and contact form.
What should I prepare for a warranty review?
The KPR store identifies a 6-month heel-bonding warranty. Eligibility and the available remedy require review of the original order, sales channel, exact model and product condition. Contact KPR before sending footwear.
- Include the order number and purchase date.
- Include the exact model, size and colour.
- Describe the issue and attach clear product photographs when requested.
- Follow the instructions issued for the original sales channel.
Open the warranty guide to prepare your review request.
How can I confirm a product specification or marking?
Protection, markings, materials and fit can vary by exact model and market. Include the complete model number and the specific standard, marking or workplace requirement that needs confirmation.
- Exact model and colour.
- Visible marking or label text.
- Required standard or internal PPE specification.
- Any supporting document requested by the employer or purchasing team.
Where can I manage my account and saved products?
Use My Account help for sign-in, KPR order history, profile and delivery addresses. Sign in with the email address used for your order.
Favorites are saved on this browser and are not synced to your account or across devices. Clearing browser data removes the saved list.
Send us a message
Tell us what you need help with. For an existing order, include your order number and the store or marketplace where you purchased.
What to include in your message
- For an order question: include the order number and marketplace or store used.
- For a fit question: include the model, usual work-footwear size, foot measurement and width needs.
- For a product question: include the exact model and the feature or marking you need to confirm.
- For a workplace requirement: include the required standard, marking or internal PPE specification.
Shipping, return, refund and other order terms follow the policy and checkout information displayed for the applicable market.