Warranty support
KPR's stated coverage is a 6-month heel-bonding warranty. Begin with the original order and the details of the specific issue.
Prepare a warranty enquiry
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Locate the original order
Keep the purchase date, order number and seller details available. A marketplace or retailer purchase may require that channel's support process.
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Identify the exact issue
Record the model and size, describe the heel-bonding concern and note the product's current condition. Keep photographs available for a requested review.
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Contact KPR before sending the pair
Submit the details below and follow the instructions provided for the original sales channel. The review determines eligibility and the available next step.
Keep the evidence specific
Include the order number, purchase date, original sales channel, exact model, colour and size. Describe where the issue appears and when you first noticed it.
Keep clear photographs of the affected area and the whole pair available. This form accepts a written description; provide photographs when KPR requests them through the follow-up process.
Scope and review
The stated warranty concerns heel bonding. Eligibility and any available remedy require review of the original purchase, model and product condition. Contact KPR before sending footwear; this page does not extend coverage to every type of wear or damage.
Send a warranty enquiry
Describe the heel-bonding concern and include the purchase date, sales channel and exact product details.