Returns & refunds
Prepare a return or size exchange, or ask about a refund using the original order and the instructions issued for your purchase.
Prepare your request
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Find the original purchase record
Use the confirmation from the KPR store, marketplace or retailer where you purchased. The original channel determines which process applies.
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Describe the item and your request
Include the exact model, size, condition and reason for contacting us. For an exchange, state the replacement size or model you would like reviewed.
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Follow the confirmed instructions
Keep the footwear and order information together while the request is reviewed. Use only the return destination and process provided for your order.
Return details and refund follow-up
- Order number, purchase date and purchasing channel.
- Exact model, colour and size.
- Whether you are requesting a return, size exchange, refund update or product review.
- The current condition and whether the footwear has been worn.
If your account offers a return-request option on the order, you can use it to submit a request. If that option is unavailable, use the form below. Submitting a request does not itself confirm eligibility.
For a refund update, include the original order details, return reference, return tracking and the date that receipt was confirmed, if available. Mention any refund confirmation already received. KPR can review the order record and the next step that applies to the original payment and sales channel; this page does not promise a fixed refund arrival time.
Wait for return instructions
Do not send footwear before receiving the instructions that apply to your purchase. Eligibility, any costs and the available outcome depend on the original sales channel and the terms that applied to the order.
Ask about a return, exchange or refund
Identify the original purchase and requested outcome. For a refund update, add the return reference and any receipt or refund confirmation.